Terms of Service

Effective Date: 1/1/2024

Welcome to Cruise Crew. These Terms of Service govern your use of our website and your purchase of products from our store.

By visiting our website, placing an order, or purchasing from Cruise Crew, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

1. Store Information

This website is operated by Cruise Crew.

Throughout the site, the terms “we,” “us,” and “our” refer to Cruise Crew. The terms “you,” “your,” and “customer” refer to any person visiting our website, using our services, or purchasing from our store.

2. Made-to-Order Products

Cruise Crew sells made-to-order products, including printed apparel and related items.

Because our products are produced specifically for each customer after an order is placed, all sales are final unless an item is damaged, defective, misprinted, or incorrect due to our production or fulfillment process.

Please review all product details carefully before placing your order, including size, color, quantity, design, and shipping address.

3. No Returns or Refunds

All sales are final.

We do not accept returns, refunds, or exchanges for buyer’s remorse, incorrect size selection, ordering the wrong item, change of mind, duplicate orders, trip cancellations, shipping delays, or items arriving after a planned event, vacation, cruise, or special occasion.

Refunds are not guaranteed and are only issued at our sole discretion or where required by law.

For more details, please review our Return & Refund Policy.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, misprinted, or incorrect, you must contact us within 7 days of delivery at:

info@cruisecrewshirts.com

Please include your order number and clear photos showing the issue.

If we confirm that the issue was caused by our production or fulfillment process, we may provide a replacement of the same item at no additional cost.

We do not replace items damaged due to customer misuse, improper care, washing errors, normal wear and tear, or incorrect size selection.

5. Order Changes and Cancellations

Orders are processed quickly and may enter production shortly after purchase.

Because of this, we cannot guarantee order changes or cancellations after an order is placed.

If you need to request a change, contact us immediately at:

info@cruisecrewshirts.com

If your order has not yet entered production, we may be able to help. Once production has started, orders cannot be changed or canceled.

6. Product Information

We make every effort to display product colors, descriptions, images, and sizing information as accurately as possible.

However, we do not guarantee that your device screen will display colors accurately. Slight variations in color, print placement, sizing, or appearance may occur.

Product images may include mockups for display purposes. Final products may vary slightly from images shown on the website.

7. Sizing

Size charts are provided to help you choose the best fit before purchasing.

You are responsible for selecting the correct size. We do not offer refunds, returns, or exchanges for sizing issues.

For group orders, matching shirts, or family cruise shirts, we strongly recommend reviewing the size chart for each person before checkout.

8. Pricing and Promotions

Prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change prices, discounts, promotions, product availability, and offers at any time without notice.

Promotional codes, discounts, and special offers may be limited, changed, or discontinued at any time.

Discounts cannot be applied retroactively to past orders unless we choose to do so at our sole discretion.

9. Payment

Payment is due at the time of purchase.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to refuse, cancel, or hold any order if we suspect fraud, unauthorized activity, payment issues, or violation of these Terms.

10. Shipping and Delivery

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, missed delivery attempts, customs, fulfillment delays outside of our control, or other circumstances beyond our control.

We strongly recommend ordering early if you need your items for a cruise, vacation, family trip, group event, holiday, birthday, or special occasion.

Shipping delays do not qualify for refunds, except where required by law.

11. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned, lost, delayed, or delivered to the wrong address due to customer error, we are unable to offer a refund.

A replacement order may require a new purchase.

12. Lost or Stolen Packages

If tracking shows that an order was delivered, we are not responsible for lost or stolen packages.

Please check with your local carrier, neighbors, household members, front desk, mailroom, or delivery location first.

If your package appears lost in transit and has not been marked as delivered, contact us and we will review the issue.

13. Customer Responsibility

By placing an order, you agree that you are responsible for reviewing your order before checkout.

This includes checking:

• Product style

• Size

• Color

• Design

• Quantity

• Shipping address

• Email address

• Delivery timing

Cruise Crew is not responsible for customer errors made during checkout.

14. Intellectual Property

All content on our website, including logos, designs, graphics, text, images, product names, slogans, and other materials, is owned by or licensed to Cruise Crew unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our designs, product images, branding, or website content without written permission from us.

Purchasing a product does not give you ownership of any design, artwork, brand element, or intellectual property.

15. User Content

If you tag us, send us photos, submit reviews, or share content featuring our products, you grant Cruise Crew permission to use, repost, display, edit, and share that content for marketing, advertising, social media, website, email, and promotional purposes.

You represent that you own or have permission to share any content you submit to us.

If you would like us to remove content you previously submitted or tagged us in, contact us at:

[Insert Support Email]

16. Prohibited Uses

You agree not to use our website or products for any unlawful, abusive, fraudulent, harmful, or unauthorized purpose.

You may not:

• Violate any law or regulation

• Infringe on our intellectual property

• Attempt to interfere with our website or store operations

• Submit false or misleading information

• Use our website for fraudulent purchases

• Copy or resell our designs without permission

• Upload or transmit viruses, malware, or harmful code

• Harass, abuse, insult, harm, defame, or discriminate against others

We reserve the right to refuse service or cancel orders if we believe these Terms have been violated.

17. Third-Party Services

Our store may use third-party platforms, payment processors, shipping carriers, fulfillment partners, analytics tools, email tools, advertising platforms, or other services.

We are not responsible for the actions, errors, delays, policies, or practices of third-party providers.

Your use of third-party services may be subject to their own terms and policies.

18. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, pricing errors, product description errors, shipping errors, or availability errors.

We reserve the right to correct errors, update information, cancel orders, or refuse orders if any information is inaccurate, even after an order has been submitted.

If we cancel an order due to our error, we will issue any required refund.

19. Limitation of Liability

To the fullest extent permitted by law, Cruise Crew is not liable for any indirect, incidental, special, consequential, or punitive damages related to your use of our website, products, or services.

This includes, but is not limited to, missed trips, missed cruises, missed events, lost profits, lost opportunities, emotional distress, travel costs, or any damages caused by shipping delays, order timing, sizing choices, customer errors, or third-party service issues.

Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

20. Disclaimer of Warranties

Our products and website are provided “as is” and “as available.”

We do not guarantee that our website will be uninterrupted, error-free, secure, or free from viruses or harmful components.

We do not guarantee that products will meet your expectations beyond the product description provided at the time of purchase.

21. Indemnification

You agree to indemnify and hold harmless Cruise Crew, its owners, employees, contractors, partners, suppliers, and service providers from any claim, demand, loss, liability, damage, or expense arising from your use of our website, your purchase of products, your violation of these Terms, or your violation of any law or third-party rights.

22. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, and protect customer information.

23. Termination

We may suspend or terminate your access to our website or refuse service at any time if we believe you have violated these Terms or used our website in a harmful, fraudulent, or unlawful way.

24. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining sections will remain in full effect.

25. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

26. Changes to These Terms

We reserve the right to update, change, or replace these Terms of Service at any time by posting updates on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

27. Contact Information

Questions about these Terms of Service can be sent to:

Cruise Crew
Email:info@cruisecrewshirts.com